Freqently Asked Questions

• Who is Ink Cartridges Canada?
  Ink Cartridges Canada is a web store owned and operated by Kurn Computers
  located in Lambeth, Ontario, Canada.

  Are your compatible cartridges new or refilled?
  All compatible cartridges are new - not refilled - and are vacuum sealed.

• How can I order ink cartridges for my printer?
We make it easy to order ink cartridges. Do not hesitate to look in our online
store to find out how much you can save when ordering ink cartridges for
your printer. Ordering can be done at our Secure online order store,
toll-free telephone, by e-mail or fax.
• Do I have to wait long to get my order?
Orders are shipped within the first working day after the order is received.
We ship via Canada Post (Expedited Mail). Delivery time with Canada Post
varies depending on your location.


You can track your order here on the Canada Post web site.
• Do you charge in Canadian Dollars?
Secure online ordering from a Canadian company in Canadian dollars.
• What are your shipping charges?
Shipping Charges



Shipping Charges are based on sale before taxes.
$0.01 to $39.99, = $10.00 shipping,
$40.00 to $99.99 = $7.00 shipping
$100.00 and over are shipped = FREE.
Orders are shipped via Canada Post Expedited Mail.



• I have a question not listed here. How can I contact you?
Our web page uses a form emailer. Just click the "Send a Message" button
located on the home page to send a message to a representative who will
email you shortly after receiving your message.
• How do I contact you?
At our web store you will find our address, telephone numbers & e-mail
addresses where we can be reached. You can also contact us through ICQ.
Our ICQ number is 142567120.
Is my personal information safe?
All information is kept private. We do not sell or pass our customer
information to any third party.
• I have never purchased online before, I'm a bit nervous about it. Is it easy?
Ordering at our online store is very easy. If you have not ordered before and
you are nervous of doing so, do not be nervous at our store. You look through
our store for the cartridges that you need (we have specials too!). Placing
the order is not done until you checkout your shopping cart. You are in
charge, you will not be placing the order until you are ready and you can
backout at any time. So don't be nervous!
• I just bought a cartridge for my Epson printer and it's not working. What do I do?
  IMPORTANT! A head cleaning and nozzle check page must be performed as a
  cycle so subsequent cleanings will advance to a higher intensity cleaning
  cycle. This process ought to be repeated until the nozzle check prints
  correctly. When the nozzle check prints correctly the printer is ready to go. If
  you run more than 6 cleaning cycles and the nozzle check has not shown any
  improvement, the ink cartridge may need replacement or the printer may
  require service. First make sure your printer has fresh ink cartridges, then do
  the following in Windows:
  
  
  1. Click Start - Printer - Settings in Windows 95/98/Me/XP or open Control Panel - Printers in Windows 3.1
  
  2. Click on your Stylus printer model
  
  3. Click on Properties
  
  4. Click on Utilities
  
  5. Run Nozzle Check
  
  6. Check printout for missing black or color ink. If any lines are missing, that indicates a clogged ink nozzle(s)
  
  7. Click on Head Cleaning
  
  8. Run Nozzle Check
  
  9. Repeat head cleaning/nozzle check 3 times
  
  10. If no improvement, repeat cleaning/nozzle check sequence up to 6 times.
  
  
  Depending on the severity of the blockage, after going through this cycle up
  to 6 times (with fresh ink cartridges) some improvement should be noticed, if
  not totally cleared. If improvement is noticed, continue the cleaning/nozzle
  check cycles until the blockage is cleared. Slight improvement may be seen
  after each cycle. This could require many cleaning cycles in sets of 3
  cleaning/nozzle checks but as long as improvement is continuous it should
  solve the problem.
  
  

  Pigment Inks: What is the advantage of pigment ink?
  Pigment inks give a better print quality than dye based inks on
  resolutions over 300dpi and have a longer fade resistance, making it better
  for photographs. Works better for plain paper printing with less feathering.
  Water-resistant prints, even on plain paper. Light-resistance for preservation
  of cherished photos and important documents.

• Why does the picture on the paper look different than the picture on the screen?
Click here to read about Colour Space Fundamentals
• I have defective cartridges or need to return them, what do I do?
You will need to get an RMA Number before you can send anything back
to Kurn's.
Can I store my ink cartridges in the fridge?
No. This will ruin the cartridges. Please store them in a dry area that's
at room temperature.